Work
Leading design in-house
- PrescriberPointDesigning for the clinic staff who get prescriptions throughHead of Product Design & ResearchHealthcare2024–20266 monthsfrom brand strategy to a marketplace built around the work
- KaratMapping the 80%: what it would take to productize Karat’s serviceDirector of DesignHiring technology2021–202380%of client interactions outside the product
- Aquarium, University of WashingtonDesigning Aquarium for the labs beyond the one that built itDesign advisorScientific research2020–2021
- 98point6Designing an AI-assisted PCP visit, from first text to care planHead of UX Design & ResearchHealthcare2017–20194.8★from more than 24,000 patient app reviews
- MedbridgeTurning NPS into clinic insight, from one tap to the regional viewProduct Design ManagerHealthcare2016–20174 of 4enterprise commitments closed, all made before development
- AmeritradeUnifying two trading platforms around the active traderUX Design ManagerFinance2002–200512th → 2ndin Barron’s online broker review
Consulting and agency work
- Inter-American Development BankMaking the IDB’s work across Latin America easy to find and exploreUX designer, Studio AnalogousDevelopment finance2014–2015300%increase in project traffic
- FXCMBefore redesigning FXCM’s front door, we clarified who it was forDesign consultant, dotmatrix studiosFinance20121.5xaccount conversion after the redesign
- Scripps NetworksRebuilding a newspaper-era CMS, and the roles that would run itPrincipal designer, dotmatrix studiosMedia2007–20091 → 6people on the project as Scripps widened the scope
- Media Matters for AmericaMaking media research findable, for the people who share itInformation architect, with Behavior DesignMedia20051 → 4audiences designed for
- EyewebDesigning a zero-to-one eyewear store, from browser to fitting kioskInformation architect, OrganicRetail19989 monthsfrom an idea to a launched brand and platform